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FAQ

Where do you ship to and what are your shipping charges?

As an international online fine jewellery brand, we ship all over the world. Our local shipping charges (Australia) are $12.95 and all International shipping charges are $25.

What is your returns and exchanges policy?

We hope you are delighted with your Claire Aristides Fine Jewels merchandise, however we do not offer refunds for 'change of mind' purchases.  We do reserve the right to offer you a credit note in such circumstances.

We do not offer refunds on Bespoke pieces, this includes all Rings, all rose gold jewellery and any custom made pieces such as Letter Monogram Bracelets/earrings/necklaces. This also includes any item which has been altered or adjusted specifically for the customer.  A replacement or credit note will be offered on any goods which are faulty.  Goods which are returned not in their original condition will not be offered a credit note or exchange.

Any circumstances not detailed in our terms and conditions, we default to the policies outlined by the Department of Fair Trading of NSW. For further information on the Department of Fair Trading's guidelines for repairs, refunds and replacements please visit their consumer guidelines page.

We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. 



 

Which payment methods do you accept?

We accept all major credit cards via PayPal. Should you wish to pay via telephone please contact us to make arrangements. We can be contacted on 1800 179 455, or please complete our contact us  form.

Can I order by phone or email?

To speak to a Fine Jewellery Stylist by telephone please call 1800 179 455, or please complete our contact us form.

How long does it take to receive my order?

All orders within Australia are shipped via Australia Post Express Service, please allow 2 days for the delivery of your purchase.  International order delivery times can take 3-10 days.  Every country has different customs policy, and we can not be responsible to any delays due to customs of your country. ** Delivery times accurate if item is in stock. 

How do I track my order?

When your order has been dispatched a tracking number will be emailed to you and you can track online at auspost.com/track.  

What if the item I have ordered is not in stock?

If there are any delays due to the item being out of stock, we will contact you to confirm the delivery time of your order. Should the item be out of stock, you are eligible for a refund. 

How do I measure my ring size?

-Option 1: Click here and we'll send you a FREE RING SIZER in the post.

-Option 2: Using a ring you already own

1. Select a ring that properly fits the intended finger

2. Measure the INSIDE diameter of the ring

3. Match the measurement to the conversion chart provided. If the ring falls between two sizes, we advise you to order the larger of the two sizes.

Tips for measuring your ring size

1. Your finger size can change throughout the day, so it is a good idea to measure at the end of the day when your fingers are at their largest. Do not measure when your hands are cold; your fingers will be at least half a size smaller.

2. Rings with a particularly thick band will feel tighter than a thin band; in these cases, we recommend buying a full size larger than your normal ring size.

3. If you are buying a gift, The best way - but not always the easiest way - is to borrow his or her ring (from the correct finger) and use the ring sizer guide on the left to determine its size. If this is not possible, speak to our Personal Shopping team. They have buckets of experience when it comes to ring sizing, and will talk you through all your options, including re-sizing rings to ensure the most perfect fit possible.

4. Your ring should fit your finger comfortably; it should of course be snug enough so that it will not fall off, but loose enough to slide over your knuckle.

5. Please contact us on 1800 179 455, or please complete our contact us form to enquire about ring sizes.

Can I come to your showroom and view the jewellery?

We are located at 39 William Street, Paddington, Sydney, 2021. *currently moving to a new North Sydney Showroom,

We can also be reached by telephone : 1800 179 455

Do you offer a bespoke service?

We would be delighted to assist you in creating a bespoke unique piece. Please contact us to discuss any ideas you have. 

Will my jewellery be gift wrapped?

Beautiful and stylish presentation is a given with any purchase.   Every piece of our designer fine jewellery is beautifully tissue-wrapped and presented in a gift box, and also accompanied with a Certificate of Authentication.

To include a special gift card with your order, please select the Gift Wrapping option at check out.  If you have any gift wrapping requests for your fine jewellery purchases please do not hesitate to Contact Us.

What is the Certificate of Authenticity?

Each piece of fine jewellery is accompanied by a Certificate of Authentication, please keep this safely stored as proof of authentication. It will include a description of the size of stones set within the fine jewellery as well as the precious metals used.

How do I care for my jewellery?

Although diamonds and gemstones are among the most durable of substances, following a few simple guidelines will ensure your jewellery is as beautiful as the day you bought it.

Our Essential Fine Jewellery Care Tips:

-Store your fine jewellery separately to avoid scratching.

-Store Fine Jewellery away from heat or direct sunlight.

-Apply make-up, hairspray and perfume before putting on your fine jewellery.

-Remove fine jewellery before using household chemicals.

-Do not wear fine jewellery in a swimming pool or hot tub. Chlorine and extreme heat can damage gemstones and metals.

What is the best way to store my jewellery?

Store each piece of fine jewellery separately so that stones do not scratch other stones or metals. Almost every gemstone is much harder than the metal it is set in. Gems can scratch the finish on your gold, silver or platinum if you throw your fine jewellery loose in a drawer or jewellery box. Keep all fine jewellery in a protective case, in a soft pouch or in separate zip lock bags within a jewellery box.

How do I clean my jewellery?

Dust, pollution and daily wear can cloud the brilliance of diamonds / gemstone and dull the surface of the precious metal. We suggest that your jewellery receive periodic professional maintenance.  Please contact us to arrange a complimentary jewellery cleaning service.

Most diamond and precious stone jewellery (with the exception of opals and emeralds) can be cleaned in warm water, using a mild detergent. Always dry your jewellery after cleaning with a soft cloth.

Since many genuine gemstones and especially pearls are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times. Very porous stones such as pearls, opals and emeralds should be cleaned using an untreated, dry, soft cloth ONLY.  We do not recommend the use of any jewellery polishing cloths which have been treated with cleaners or polishing agents.

Cocktail Rings in particular can collect dust and soap behind the stone, particularly if you wear them all the time. To clean transparent crystalline gemstones, simply soak them in water with a touch of gentle soap. If necessary, use a soft toothbrush to scrub behind the stone. Think twice before putting gems in an ultrasonic cleaner. Diamonds and rubies and sapphires will be fine but many other gems may not be: when in doubt, leave it out. Diamonds, rubies and sapphires, and other single-crystal gems can be cleaned with a touch of ammonia in water to remove all films and add extra sparkle.

Opaque gemstones like lapis lazuli, turquoise, malachite, require special care. Never use an ultrasonic cleaner and never use ammonia or any chemical solution. These gem materials should just be wiped clean gently with a moist cloth. These gemstones can be porous and may absorb chemicals, even soap, and they may build up inside the stone and discolour it.

Organic gems like pearls, coral and amber should only be wiped clean with a moist cloth. Due to their organic nature these gems are both soft and porous. Be careful about chemicals in hairspray, cosmetics, or perfume: they can, over time, damage pearls in particular. Also, some stones can be quite porous (such as Opal, Pearl and Turquoise), which is why you shouldn't leave these kinds of stones immersed in water for too long.

How do I get an item repaired?

Please complete our contact us form to enquire about repairs, or alternatively email us at help@aristidesfinejewels.com

What are the 12 Birthstones?

January: Garnet
February: Amethyst
March: Aquamarine
April: Diamond
May: Emerald
June: Pearl & Moonstone
July: Ruby
August: Peridot
September: Sapphire
October: Opal & Tourmaline
November: Topaz & Citrine
December: Turquoise

 

What Gold for what Jewelry ? Choosing the correct gold for your jewelry: 
Ladies engagement & eternity rings   Preferred gold type is 18ct or platinum
 
Men's engagement rings   Preferred gold type is 18ct, though 14ct and 9ct are also suitable
Ladies wedding rings   Preferred gold type is 18ct. Ladies wedding rings are normally made in the same metal as the engagement ring
 
Men's wedding rings   Preferred gold type is 18ct  
 

Ladies and men's dress rings   18ct, 14ct and 9ct are each suitable
Earrings, pendants, bracelets and necklaces   18ct, 14ct and 9ct are each suitable
   

 Gold Carat - What Does It Mean?

There are several carats available for gold. The carat is the gold content of the metal. The carat measures the proportion of pure gold mixed with other metal alloy to make up the final metal.The carat of gold is represented in many countries by the abbreviation ct. Carat can also be called karat, represented by kt or K.

The higher the proportion of gold used in the final metal, the more valuable and expensive the metal will be. So all other things being the same, an 18ct ring will be more expensive than a 14ct ring and a 14ct ring will be more expensive than a 9ct ring.

9ct gold contains 37.5% pure gold (375 parts per thousand parts).

14ct gold contains 58.5% pure gold (585 parts per thousand parts).

18ct gold contains 75% pure gold (750 parts per thousand parts).

The remainder of the metals is made up of a combination of alloys, different metals which can help to give the metal its unique appearance, such as a different color.

For 9ct gold the stamp will normally be either the number 375, 9ct, 9kt or 9K.

For 14ct gold the stamp will normally be either the number 585, 14ct, 14kt or 14K.

For 18ct gold the stamp will normally be either the number 750, 18ct, 18kt or 18K.



ABOUT US

Created by Claire Aristides our passion is to design and create timeless modern classics.



Please contact us at help@aristidesfinejewels.com for any bespoke requests.


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