FAQ

How long will it take to receive my purchase?
In the product description for each style, we provide an estimate production time, i.e. 3-5 business days, or will advise if an item is available for immediate dispatch.

I need my order urgently. Can you get it to me sooner?

Although we cannot make any guarantees, if you need your order urgently, please contact our team on +61 02 81971949 during Australian business hours or via email on help@aristidesfinejewels.com and we will do our best to fulfil your order asap.

Can I change my order details after it has been placed?
If your order hasn’t been dispatched yet, we are able to amend your personal details, such as your shipping address. Unfortunately, we cannot alter the contents of your order in any way, such as changing size, or adding products.  Please contact our Customer Care team via help@aristidesfinejewels.com for further assistance.

What methods of payment do you accept online?
We accept Visa, Mastercard, American Express, PayPal, and AfterPay. Large purchases we offer 4 installment payment please contact our Customer Care team via help@aristidesfinejewels.com for further assistance.

My AfterPay isn't working at checkout. What should I do?
We recommend contacting AfterPay on 1300 100 729 for Aust, 0800 461 268 for NZ, and 855 289 6014 for USA customers for assistance.

Do you sell gift cards, and can I use them in-store too?

We do sell gift cards! You can purchase them online and in store for your desired value. If a gift card is purchased online, you can only use it for online purchases. To purchase a gift card for in-store use, please contact either our Brisbane or Sydney boutiques.